Refund policy

Returns & Refunds Policy

Last updated: 30/05/2026

1. Digital Products & No Refund Policy
Due to the nature of digital products (downloadable files, software, templates, courses), all sales are considered final.

We do not offer refunds, exchanges, or credits for change of mind, or because you purchased the wrong item or no longer need the product.

2. Your Right to a Refund (Faulty Goods)
Under the Consumer Rights Act 2015, we are required to provide digital content that is of satisfactory quality, fit for purpose, and as described.

If the digital product is faulty, corrupted, or missing files that prevent it from functioning as described, please contact us at digidownloadpage@gmail.com within 14 days of your purchase. We will investigate the issue and provide:

  • A repair or replacement file (if available), or

  • A full refund if the issue cannot be resolved.

3. How to Request a Refund (For Faulty Items Only)
To request a refund for a faulty item, please email us at [Your Email Address] with:

  • Your order number.

  • The product name.

  • A description of the technical issue or fault.

  • (Optional) A screenshot of the error if applicable.

4. Exceptions
We do not offer refunds for the following scenarios:

  • You changed your mind or no longer want the product.

  • You purchased the wrong product by mistake (we recommend reviewing product descriptions carefully).

  • You have lost or deleted the downloaded file.

5. Chargebacks
If you file a credit card chargeback for a non-faulty digital product, we reserve the right to submit the transaction information (including proof of delivery/download) to dispute the chargeback.